Privacy Policy- Hong Kong

Your Privacy

Maple Tree Counselling Ltd. is committed to protecting your privacy and will, at all times, observe the requirements of the Personal Data (Privacy) Ordinance (Cap.486, Laws of Hong Kong) (“Ordinance”) in the collection, use and maintenance of your personally identifiable information (“personal data”). Please visit the official website of the Office of the Privacy Commission (http://www.pcpd.org.hk) for more information about the Ordinance. By visiting this website (www.mapletreecounselling.com), you accept and consent to the practices described herein.

Collection and use of personal data

Personal data collected from you on this website will only be used for the specific purposes mentioned at the time of collection, or for purposes directly related to those specific purposes and/or in the relevant personal information collection statement (“PICS”). Our PICS is attached hereto as an appendix. Please be aware that if specific information is requested but not supplied by you, we may be unable to provide certain requested services.

Disclosure of your personal data

We will keep your personal data confidential within Maple Tree Counselling Ltd. and will not disclose your personal data to any third party without your consent, except as is required by law. However, your personal data may be disclosed to any third parties (whether within or outside the Hong Kong Special Administrative Region) where such disclosure is necessary to satisfy the purposes of which the data were collected.

Retention of your personal data

Your personal data will only be retained for so long as is necessary to fulfil the purpose(s) for which they were collected. After those purposes have been fulfilled, your personal data will be permanently erased.

Use of cookies

Analytical/performance cookies may be used to help us improve our website by tracking your visits to our website and recognising your web browser when you are a repeat visitor so that we can gather statistics on new and repeat visitors to evaluate site effectiveness.

The above cookies may be placed on your device by us or by third parties on our behalf, such as Google.

Most web browsers automatically accept cookies, but you may refuse to accept cookies by modifying your browser setting on your computer system. If you choose to decline cookies, you may be unable to sign in to our servers to use the services of our portal or unable to use other interactive features of this website.

Security

We will take all practicable steps to ensure that your personal data will not be subject to unauthorized access. In particular, access to your personal data will only be restricted to employees who have a need to use the data and who have been trained to handle such data properly and observe confidentiality.

Encryption technology may also be employed for the transmission of personal data collected on this website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website and cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. Please note that Maple Tree Counselling Ltd. is not affiliated with, nor does it sponsor or endorse, any linking websites owned by third parties and it does not endorse any product or service offered by such linking sites. This privacy policy statement only applies to this website. Other websites are not covered by this privacy policy and you are advised to refer to the privacy policy of the respective website.

Contact us

You have the right to request access to and correction of your personal data held by us.

Requests for access to or correction of your personal data or for information in relation to our privacy policy and practices should be addressed to:

Maple Tree Counselling
Room 2721, 27th floor of Worldwide House,
19 Des Voeux Rd, Central
Hong Kong

In accordance with the Ordinance, we are entitled to charge a reasonable fee for processing any data access request.

You may also correct or update certain personal data by updating your profile on the relevant page(s) of this website where we have specified.

If you do not wish to receive information from us you may choose to opt out from our communications. You may contact us at info@mapletreecounselling.com.

IMPORTANT: By visiting our website, you agree to the terms set out above.

Note: This Privacy Policy may be amended by us from time to time and we will post the updated Privacy Policy on this page.

Appendix

Maple Tree Counselling Ltd. Personal Information Collection Statement (“PICS”)

Maple Tree Counselling Ltd. recognises its responsibilities in relation to the collection, holding, processing and use of personal data. Personal data will be collected only for lawful and relevant purposes and all practicable steps will be taken to ensure that personal data held by Maple Tree Counselling Ltd. is secure and accurate and to avoid unauthorised or accidental access, erasure or other use. The personal data that Maple Tree Counselling Ltd. may collect from time to time includes your name, contact details, gender, date of birth.

The uses for which data may be collected are:

Collecting and processing payment;
Sending communications including newsletters, information about programmes, groups, events and other activities delivered by Maple Tree Counselling Ltd. or other agencies in conjunction with Maple Tree Counselling Ltd.;
Enrolling in programmes, groups or other events;
Accessing resources through the Maple Tree Counselling Ltd. website; and
Improving understanding of the Maple Tree Counselling Ltd. website traffic

We may share your Personal Information with third parties as described herein:

your representatives, advisers and others you have authorised to interact with us on your behalf;
our staff members who need the information to discharge their duties;
our affiliates within the same corporate group, third-party partners and/or business affiliates;
our agents and service providers that assist us in operating the website, providing services to you, or otherwise conducting our business; and
competent court of law, law enforcement agencies and/or regulatory bodies for compliance with applicable laws and regulations and protection of our legal rights.
The Maple Tree Counselling Ltd. website may use cookies with third-party software.

Privacy Policy- Australia

Your Privacy

Maple Tree Counselling Australia Pty Limited, values and is committed to protecting your privacy. We shall observe the requirements of the Privacy Act 1988 (“Privacy Act”) in the collection, use and maintenance of your personal information.

This Privacy Policy complies with the Privacy Principles set out in the Act and explains how we apply them in practice. Further information on these principles is available on the website of the Office of the Australian Information Commissioner at https://www.oaic.gov.au/privacy-law/privacy-act/australian-privacy-principles.

Collection and use of personal data

Personal information collected from you on this website, or from correspondence, phone calls and e-mails, intake interviews and clinical sessions, will only be used for the specific purposes for which it is collected. Personal information that may be collected by Maple Tree Australia include names, addresses, email addresses and phone numbers.

We collect, uses and holds your Personal Information for the primary purpose of providing counselling and other relevant services to you, including collecting and processing payment and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or unsubscribing at the bottom of the newsletter/communication.

Disclosure of your personal data

Sensitive information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.

Disclosure of your personal information

Maple Tree Australia may disclose your personal information for the purposes described in this Privacy Policy, or for related purposes which would reasonably be expected by you, or for purposes to which you have consented. In particular, Maple Tree Australia may disclose your personal information to its officers, agents, service providers, counsellors and affiliated entities (whether in or outside of Australia) for the purpose of providing services to you. Maple Tree Australia will otherwise not disclose your personal information to any third party without your consent, except as is required by law.

Retention of your personal information

Your personal information will only be retained for so long as is necessary to fulfil the purpose(s) for which they were collected. After those purposes have been fulfilled, your personal information will be permanently erased.

Use of cookies

We may use “cookies” on this website. A cookie is a small text file that is placed on your computer by a web server that can later be retrieved by a web server in the domain that issued the cookie to you. Cookies may be used to store your preferences and other information on your computer in order to save your time by eliminating the need to repeatedly enter the same information and to display your personalized content and appropriate advertising on your later visits to these websites. Cookies cannot be used to run programs or deliver viruses to your computer.

Analytical/performance cookies may be used to help us improve our website by tracking your visits to our website and recognising your web browser when you are a repeat visitor so that we can gather statistics on new and repeat visitors to evaluate site effectiveness.

The above cookies may be placed on your device by us or by third parties on our behalf, such as Google.

Most web browsers automatically accept cookies, but you may refuse to accept cookies by modifying your browser setting on your computer system. If you choose to decline cookies, you may be unable to sign in to our servers to use the services of our portal or unable to use other interactive features of this website.

Security

We will take all reasonable steps to ensure that your personal information will not be subject to unauthorized access, misuse, interference and loss. In particular, access to your personal information will only be restricted to employees who have a need to use the information and who have been trained to handle such information properly and observe confidentiality.

Encryption technology may also be employed for the transmission of personal information collected on this website.